FAQ'S

What are your products intended for?
 

All products sold by Aether Bio are intended strictly for laboratory and research purposes. They are not intended for human or veterinary use.
 

Do you provide third-party testing?
 

We strive to maintain high quality standards and perform batch verification where applicable. Testing information is available upon request when available.
 

How are products stored?
 

Most lyophilized products should be stored refrigerated at 2–8°C. Please refer to individual product information for specific storage recommendations.
 

How quickly are orders shipped?

Orders are typically processed within 1–2 business days. Shipping times vary depending on destination and carrier service. 
 

Do you ship across Canada?

Yes, we currently ship to Canadian addresses.
 

What payment methods do you accept?

We currently accept Interac e-Transfer. Payment instructions are provided after checkout.
 

Will I receive tracking information?
 

Yes. Tracking details are provided once your order has been shipped.
 

Can I cancel or modify an order?
 

Please contact us as soon as possible. Once an order has been processed or shipped, modifications may not be possible.
 

What is your return policy?
 

Due to the nature of research materials, all sales are final unless an order arrives damaged or incorrect.
 

How can I contact customer support?
 

You can reach us through our contact form or by email. We aim to respond within one business day.
 

Why does Aether Bio offer a limited catalog?

We focus on a carefully selected range of research materials rather than maintaining an extensive catalog. This allows us to prioritize quality control, testing, and customer service.